A chatbot answers. IgnacIA resolves.
AI agents that handle WhatsApp, web chat and phone calls, understand what people are asking for and take the action inside your systems: book the appointment, open the ticket, send the quote and log everything.
- Replies in seconds, 24/7
- Connects to your CRM and calendar
- Native Spanish, not translated
"Hi, do you have any openings this week? I need a check-up."
Checks the connected calendar: two slots left on Thursday and one on Friday.
"Thursday at 4pm works perfectly."
Your team answers the same questions all day, and customers still end up waiting
Support doesn't break down because people don't care. It breaks down because of volume, business hours and tools that don't actually resolve anything.
The same questions, all day long
Hours, prices, stock, order status. Your team types the same answer dozens of times and has no time left for the cases that really need a person.
Customers waiting too long
A message left unanswered for hours is a customer already writing to someone else. On WhatsApp, patience runs out fast.
After hours, nothing happens
Questions keep coming at night, on weekends and on holidays. By the next morning, a good share of those people have already bought elsewhere.
Chatbots that frustrate
Menus that never include the option you need. Customers type "talk to a human" in their very first message.
Not a bot that replies. An agent that acts.
A chatbot hands you back some text. An IgnacIA agent understands the request, queries your systems, performs the action and records it. The conversation ends resolved, not with "someone will get back to you".
Found your order and updated it:
- Order #4821 · status: being prepared
- Delivery rescheduled · Friday the 14th, 9:00–13:00
- Address confirmed · 1234 Providencia Ave.
- Change written to the ERP · 10:47
All set for Friday morning. Anything else you need?
Understands natural language
No keywords, no numbered menus. Customers write the way they speak and the agent works out what they need.
Keeps the context
Remembers what was said earlier and who the customer is. It won't ask for the same detail three times or make anyone start over.
Queries your systems
Connects to your CRM, ERP and calendar to answer with real data: stock, prices, order status, availability.
Takes the action
Books the appointment, opens the ticket, builds the quote or updates the order inside your systems, not in a separate spreadsheet.
Knows when to call a human
When a case falls outside its scope, it hands off to the right person with the conversation summary ready to read.
Logs everything
Every conversation keeps its summary, its data and the actions that were executed. All reviewable from the dashboard.
Everything an agent needs to actually handle the conversation
Turn on the channels and actions your operation needs. Same agent, same knowledge, across every channel.
Knowledge base
Answers from your documents, your catalog and your real policies.
Conversation analytics
What people ask, what the agent resolves and where it gets stuck.
Multilingual
Native Spanish, with language switching inside the same conversation.
Tone and brand
You decide how the agent speaks and what it must never say.
Every channel shares the same knowledge base and the same customer history. No configuring the agent three times over.
What changes when an agent handles first contact
The figures below are implementation targets and typical ranges for projects like these, not a measured statistic from our customers. Your actual results depend on your volume and your processes.
Target: answering at night, on weekends and on holidays, with no queue.
Target time to the first message, no matter how many arrive at once.
Typical range of repetitive questions closed without a human stepping in.
Every conversation ends up answered, handed off or logged. None slip through.
How IgnacIA works, no fine print
Live in four steps
You start with one channel and one concrete use case. No six-month projects.
Connect the channel
WhatsApp Business, the widget on your site or your phone number. Guided setup, with no changes to your product's code.
Load your knowledge
Documents, catalog, prices and FAQs. The agent answers from your information, not from what it imagines.
Define the actions
What the agent may do in your systems and what it may not: book, quote, open tickets, look up orders or hand off.
Go to production
We test with real conversations, tune the tone and let it start answering. You watch it all from the dashboard.
You set the boundaries
The agent only performs the actions you approved. Everything else goes to a person on your team.
There's always a way to a human
At any point in the conversation the customer can ask for a person, and the handoff carries the context with it.
Your data doesn't train models
The content of your conversations is used to serve your customers, not to train third-party models.
Priced by conversation volume
Every rollout is quoted based on the channels, conversation volume and integrations you need. Tell us your case and we'll send you a proposal.
Starter
One channel, one use case and an agent answering this week.
- Up to 500 conversations per month
- One channel: WhatsApp or web chat
- Knowledge base built from your documents
- Human handoff with context
- Conversation dashboard
Growth
Several channels and real actions running in your systems.
- Up to 3,000 conversations per month
- WhatsApp, web chat and voice
- Integration with CRM, ERP or calendar
- Scheduling and lead qualification
- Conversation analytics
Scale
For operations with heavy volume and several integrations.
- Conversation volume agreed with you
- Custom integrations over API
- Multiple agents and separate teams
- Staging environment before you publish
- Hands-on support during rollout
Built for businesses where first contact arrives as a message
E-commerce and retail
Stock, prices, order status, exchanges and returns, answered on the spot.
Appointment-based services
Repair shops, vet clinics, salons and gyms: book, confirm and remind.
Healthcare
Clinics and practices: appointments, coverage and confirmations, with a direct handoff to reception.
Real estate and auto dealers
Brokerages, developments and dealerships: qualify leads and book viewings or test drives.
Your team sees everything and steps in when it matters
The agent handles the conversation, but you stay in control. From the dashboard you watch every thread live, take over the keyboard whenever you want and hand the case back once it's resolved.
- One inbox for WhatsApp, web chat and voice
- Take over a conversation in a single click
- Customer history and executed actions in plain sight
- Assignment by team, plus tags and internal notes
- Alerts when a conversation needs a person
Available in the browser and from your phone.
What people ask us before starting
Straight answers about how an agent behaves in production.
Stop losing conversations
Book 30 minutes and we'll show you an agent handling a real case from your business, with your questions and your sample data.