Getting started
How the agent is trained, what it does when it doesn't know, and how long go-live takes
Channels
WhatsApp, web chat, and voice: what each one supports and which languages it speaks
People and handoff
When a conversation goes to your team and how much context comes with it
Data and privacy
What happens to your customers' information and what the agent is allowed to do
Integrations
Connecting CRMs, ERPs, calendars, and in-house systems
Pricing and results
How volume-based pricing works and how you measure what the agent resolves