Help center

How can we help?

Guides, answers, and the ways to reach us when your agent isn't doing what you expected.

Popular topics

Getting started
Channels
Plans and volume
Account and permissions

Browse by category

Help organized by topic

Getting started

How your agent is built, tested in a supervised pilot, and taken live

Common topics:

What information your agent needs
How the supervised pilot works
Setting up when it hands off to a person

Channels

WhatsApp, web chat, and voice: requirements, connection, and go-live

Common topics:

Connecting the WhatsApp Business API
Installing the web chat widget
WhatsApp templates and Meta approval

Integrations

Connecting CRMs, ERPs, and calendars, and defining which actions the agent can run

Common topics:

Connecting your CRM or ERP
Booking appointments from a conversation
Permissions per action

Plans and billing

Conversation volume, plan changes, and quotes

Common topics:

What counts as a conversation
Changing plans as volume grows
What is quoted separately

Account and permissions

Your team's users, access levels, and what each profile can see

Common topics:

Inviting users to the inbox
Profiles and access levels
Conversation retention

When something breaks

Off-target answers, handoffs that never arrive, and messages that don't go out

Common topics:

The agent gave a wrong answer
The handoff never reached my team
WhatsApp messages not being delivered

Frequently asked questions

Quick answers about how support works

Need to talk to someone?

You'll hear back from someone who knows your implementation

Tell us what's happening, on which channel, and in which conversation. With a concrete example we get to the cause much faster.

Email

Write to us with the details of your case and we'll reply the same way

Contact form

Describe your case from the site and we'll route it to the right team

Implementation team

If you're in the pilot phase, write straight to the team that built your agent

Tell us what you need

If your agent isn't resolving what you expected, send us an example of the conversation and we'll review it with you.