Support and post-sale
The same ten questions, answered on their own.
The agent handles "where's my order?", "can I exchange this?" and "is it under warranty?" by querying your actual systems, not a canned reply. When a case needs a person, it escalates with the conversation, the order number and everything already checked.
For support desks and post-sale teams in e-commerce and services handling high volume over WhatsApp, chat or phone.
- Checks real status, not templates
- Escalates with the full context
- Answers on the channels your customers already use
Your team spends the day repeating itself
Most tickets aren't hard cases. They're simple questions whose answer already lives in one of your systems.
The same questions, over and over
Order status, exchanges, delivery windows and warranties fill the inbox and crowd out the cases that need judgement.
Customers wait too long
At peak hours the queue stretches and a thirty-second question ends up answered the next day.
Tickets pile up overnight
Everything that comes in after hours waits for the next shift, which starts with a full inbox before it has begun.
Customers explain themselves twice
Move between channels or agents and the history is gone, so everything has to be asked again.
It looks it up, resolves it and leaves a record
The agent doesn't answer from memory: it goes into your systems, pulls the data and acts on it.
Live order status
The customer gives an order number or email and the agent queries the system, returns the status and the estimated date.
Exchanges and returns
It checks the case against your policy, explains the steps and opens the request in your system.
Warranty and coverage
It verifies purchase date and conditions, explains what the warranty covers and what happens next.
Setup and how-to guidance
It answers how to install, configure or use the product from your real documentation, not generic filler.
Opens the ticket when needed
If the case requires handling, it creates the ticket in your help desk with the category, priority and detail already filled in.
Escalates with full context
It routes to the right human with the conversation, the customer record and everything already checked. Nobody starts from scratch.
It knows when to answer and when not to
A useful support agent is judged as much by what it resolves as by what it recognises isn't its call.
Understands a badly explained problem
Customers rarely use the product's technical name or have their order number handy. The agent asks just enough to identify the case.
Answers from your information
It draws on your policies, your documentation and your connected systems. What isn't there, it doesn't claim.
Spots what belongs to a human
Sensitive complaints, out-of-policy cases and upset customers are handed off immediately, following the rules you set.
Support that doesn't depend on the shift
Immediate answers
Simple questions close inside the same conversation, at any hour and without a queue.
Less repetitive load
Basic ticket volume drops and the inbox stops starting full every morning.
The team goes to the hard cases
Your human agents work on what needs judgement, negotiation or an exception.
Consistent answers
Every customer gets the same policy applied correctly, regardless of who happens to be online.
One agent, the channels people write to
The same support agent replies on WhatsApp, in site chat or over the phone, with the same policies and the same record trail.
We connect the agent to your help desk, your storefront and your ERP so it can read and write where you already work.
Start with your ten most repeated questions
Tell us which inquiries fill your inbox and which systems you have connected. We'll show the agent resolving them end to end.