WhatsApp channel

AI agent for WhatsApp

Answers in seconds. At any hour.

An agent that runs your WhatsApp Business API without shifts or holidays. It understands what people ask, keeps the thread of the conversation and takes the action that follows: booking a slot, putting together a quote, checking an order status.

For teams getting more messages than they can answer, and for the ones where a late reply means a lost sale.

  • Available 24/7
  • Verified WhatsApp Business number
  • Hands off to a person when it should
  • Everything stays in the customer's own chat
The problem

What happens in your WhatsApp today

If any of these look familiar, this is the channel to start with.

Messages left unanswered

They arrive at night, on weekends or during peaks. By the time someone sees them, the customer has already messaged a competitor.

The same question, a thousand times

Opening hours, prices, delivery status, address. Your team types the same answers all day instead of handling what actually needs judgment.

Conversations with no memory

Every time a different rep picks it up, the customer has to repeat their ID, their order and their problem from scratch.

Nothing reaches your systems

The agreement stays in the chat and someone has to retype it into the CRM or the calendar. Or nobody does.

What the agent does

Answers, resolves and records

All inside WhatsApp, playing by the channel's real rules.

24/7 with no shifts

It replies instantly at any hour. During business hours it works alongside your team; after hours, it carries on alone.

Keeps the thread

It remembers what the customer already said and picks up where the conversation stopped, even if they write back three days later.

Takes action, not just answers

It books a slot, builds a quote or checks an order status in your systems and brings the answer back into the chat.

Handoff to a person

When the case goes beyond its scope, or the customer asks for it, the conversation moves to a rep with the full context attached.

Templates and the 24-hour window

Inside the 24-hour window the conversation flows freely. Outside it, the thread resumes with approved message templates, exactly as WhatsApp requires.

Your company's verified number

The agent runs on WhatsApp Business API with your company's verified number and profile, not someone's personal phone. We set that up with you.

The intelligence behind it

Talks like a person, answers with your data

This isn't a decision tree wearing a new face. It's an agent that interprets what people write and grounds every answer in your own information.

Understands how people actually write

Short messages, typos, one thought split across three bubbles. The agent responds to the intent, not to the exact wording.

Answers from your information

It draws on your catalog, your prices and your policies. If something isn't in its knowledge base, it says so and hands off instead of making it up.

Sounds like your brand

You set the tone, how formal it should be and which topics are off limits. The agent holds that style across the whole conversation.

What changes

A channel that stops being a bottleneck

Instant replies

Customers get a useful answer in seconds, not the next business day.

Full coverage

Nights, weekends and demand peaks are covered without adding shifts or headcount.

Your team on what matters

The agent clears the repetitive questions. People handle the cases that need judgment.

Conversations that end in something

Every chat closes with a recorded action: a booked slot, a sent quote, a created ticket.

IgnacIA ecosystem

WhatsApp is one channel, not the whole story

The same agent can also work on your website or over the phone, and connect to the systems where your business information actually lives.

Not sure where to start? WhatsApp is usually the highest-volume channel, which makes it a good first agent.

Ready for a WhatsApp that answers on its own?

We'll show you the agent working on your own cases and real conversations.