A chatbot replies. IgnacIA resolves.
We build conversational agents that handle WhatsApp, web chat, and voice, and connect to your systems to close the loop: book the appointment, open the ticket, send the quote, or log the data where it belongs.
The thinking behind every agent
We don't hand over a bot and walk away. We decide what the agent has to resolve, connect it to your systems, and tune it against real conversations until it answers like your best rep.
Resolve, don't just reply
Every conversation ends in something concrete: an appointment booked, a ticket opened, a quote sent.
Wired into your systems
The agent reads from and writes to your CRM, ERP, or calendar. It answers with your data, not generic filler.
One agent, several channels
WhatsApp, web chat, and voice with the same judgment and the same conversation context.
Booking and follow-up
It books, confirms, and reminds — and when it should, it hands off to a person with the full context.
Measured from month one
Conversations handled, resolved, and escalated, so you know what works and what needs tuning.
Your data, your rules
You decide what the agent can see and which actions it is allowed to run in your systems.
What defines an IgnacIA agent.Fewer promises, more concrete scope: the channels it covers, the languages it speaks, and the hours it answers.
Channels: WhatsApp, web chat, and voice
Coverage with no shifts or office hours
Languages ready: Spanish and English
Shall we see what an agent could resolve at your company?
Tell us what your customers ask today and we'll show you how your agent would look on WhatsApp, web chat, or voice.