Collections and payment reminders
Remind on time, and do it respectfully.
The agent gives notice before the due date, explains how much is owed and why, shares the payment link and records whatever the customer commits to. It keeps a correct tone, sticks to limited hours and contact frequency, and stops following up when it should.
For collections, administration and finance teams still chasing payments with calls, spreadsheets and hand-typed messages.
- Frequency and hours you define
- Payment link inside the conversation
- Every interaction on record
Collecting well costs more than it looks
It isn't just sending the notice. It's sending it on time, being able to answer the question that follows, and leaving a record of what was agreed.
The reminder goes out late
Notices are sent when someone gets around to it, not when they're due. Often the date has already passed.
Calls don't connect
Numbers go unanswered and the team burns hours dialling to reach very few people.
Customers don't know how much or how to pay
They get a notice with no breakdown, don't understand the amount, and have no simple way to pay in that moment.
Commitments never get written down
"He said he'd pay Friday" lives in someone's head. Without a record there's no follow-up and no audit trail.
From the reminder to a recorded commitment
The agent handles the full conversation and leaves everything logged in your system.
Reminds at the right moment
Before the due date and at whichever milestones you define, within the hours and frequency you configure.
Answers the real amount and status
Customers ask how much they owe, against which invoice and by when. The agent queries your system and answers with the detail.
Shares the payment link
In the same conversation, for the correct amount. Less friction between wanting to pay and paying.
Records the payment commitment
If the customer names a date, the agent logs it in your system and follows up exactly as agreed.
Hands off when there's something to negotiate
Restructures, payment plans and special cases go to a human collector with the full conversation history.
Operates inside your rules
Permitted hours, contact caps, approved channels and legal-approved wording are all configured into the agent.
Reminding isn't harassing
Collections is a sensitive subject, and a badly handled conversation damages the customer relationship. The agent is designed with that constraint as its starting point.
Always a correct tone
Clear, respectful messages with no pressure or intimidating language. If the customer explains their situation, the agent listens and hands off when needed.
Speaks from real data
It checks the current state of the balance before answering. It won't quote stale figures or chase something already paid.
Clear contact limits
It respects maximum frequency, permitted hours and any request to stop being contacted, in line with applicable collection rules and your internal policy.
Collections you can actually keep in order
Paying gets easier
The customer receives the breakdown and the link in the same message, with no call to make and no bank details to hunt down.
The portfolio stays current
Every reminder goes out when it should, without depending on someone finding the time to send it.
Consistent treatment
Every customer gets the same tone and the same terms, rather than whatever the person handling the case decides.
Full traceability
Every message, reply and commitment is recorded and searchable — useful for follow-up and for audit alike.
Connected channels and systems
The agent collects on the channel your customer uses and reads balances from wherever you already keep them.
We connect the agent to your ERP or billing system to read balances, and to your payment gateway to generate the links.
Get collections in order without losing the customer
Tell us how you handle reminders today and which rules the agent must respect. We'll build the flow with your wording and your contact limits.